REFUND
Refund Policy
Last updated: September 10, 2026
This Refund Policy outlines the conditions under which merchandise, such as gift cards or branded apparel, purchased from Chipotle's online store may be eligible for a refund. While our primary business is fast food, we understand issues may arise with other product sales. Please review this policy carefully to understand your rights and our procedures for returns and refunds, which apply to non-food items purchased directly from our website.
1. General Policy
2. Eligible Items & Conditions
3. Non-Refundable Items
1. General Policy
Customers may be eligible for a refund or return of merchandise within 30 days from the delivery date, provided the items meet our eligibility criteria. To initiate a return, the item must be unused, in its original packaging, and in the same condition that you received it. This policy specifically pertains to physical goods and certain digital products sold through our online store, not food orders. We reserve the right to refuse a refund if the item does not meet these conditions.
2. Eligible Items & Conditions
To qualify for a return and refund, merchandise must be returned within the specified 30-day window from the delivery date. The item must be in its original, unopened packaging, and in a resalable condition. A valid proof of purchase, such as your order number or receipt, is also required to process any return. Any items showing signs of use, damage, or missing parts not due to our error may not be eligible for a full refund.
3. Non-Refundable Items
Certain items are expressly excluded from our refund policy. These non-refundable items include, but are not limited to, perishable food products, used gift cards, and final sale or clearance merchandise. We also cannot accept returns on items that have been customized or personalized, as these cannot be restocked. Please ensure you review product descriptions carefully before making a purchase.
4. How to Request a Refund
To request a refund for an eligible item, please contact our customer support team within the 30-day return window, providing your order number and a detailed reason for the return. Our team will provide you with specific instructions on how to return your merchandise. Do not send items back to us without prior authorization, as unauthorized returns may not be processed. Following these steps ensures a smoother and quicker resolution to your request.
5. Processing Time
Once your returned merchandise is received and inspected, we will send you an email notification confirming the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution's policies. We aim to complete all refund processes as quickly as possible after receiving the returned goods.
6. Exchanges & Replacements
We only replace items if they are defective or damaged upon arrival. If you receive a damaged or defective item, please contact us immediately with photographic evidence and your order details. We will assess the issue and arrange for a replacement to be shipped to you at no additional cost, or offer a full refund if a replacement is not available. We do not offer exchanges for non-defective items; for such cases, please follow the refund process and place a new order.
7. Contact & Disputes
If you have any questions about our Refund Policy or if you wish to dispute a refund decision, please contact our customer service team. We are committed to resolving all issues fairly and efficiently. Your satisfaction is important to us, and we will work diligently to address your concerns regarding our merchandise sales.